Community Forum

New modem

New Poster

New modem

I received a letter for you for an equipment update for a new modem wich will replace my old modem.  Supposedly this is on you!  Will my monthly bill be increased because of this update?

Expert

Re: New modem

If you've been leasing your old modem from Comcast, then you won't get charged extra. You're likely getting the upgrade because your old modem can't handle the faster speeds that Comcast introduced into your area. 


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Official Employee

Re: New modem

 

rmanniko, no change in cost! I can send you the replacement modem! Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.