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New house is listed as Comcast Business address

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New Poster

New house is listed as Comcast Business address

We just bought a house and Comcast is an available service. When we try to sign up for an Xfinity bundle, the website tells me that our address is a business address. It definitely isn't -- our house is the only thing at that address.

 

How can we get our address classified as a residential address in Comcast's system?

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Official Employee

Re: New house is listed as Comcast Business address

Hi! Thank you for your interest in our service and thank you for posting here for support. We can see about changing the way your address is listed in our system. We will likely need to open a request in order to do so. Please send me a private message with your first and last name, plus the address where you'd like to establish service and then we can go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thanks!

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: New house is listed as Comcast Business address

Hi @ComcastMorgan I am having the same issue. My son is moving into a loft, as he gets ready to go back to College, but the address is registered as a business. I couldn't find the option to PM you by clicking your name. Can you help me resolve this? I would greatly appreciate it. Thank you

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Expert

Re: New house is listed as Comcast Business address

@martica1958 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our Private Message Policy here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: New house is listed as Comcast Business address

@Again Next time, I would appreciate an official response to solving the issue instead.