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New house is listed as Comcast Business address

New Poster

New house is listed as Comcast Business address

We just bought a house and Comcast is an available service. When we try to sign up for an Xfinity bundle, the website tells me that our address is a business address. It definitely isn't -- our house is the only thing at that address.


How can we get our address classified as a residential address in Comcast's system?

Official Employee

Re: New house is listed as Comcast Business address

Hi! Thank you for your interest in our service and thank you for posting here for support. We can see about changing the way your address is listed in our system. We will likely need to open a request in order to do so. Please send me a private message with your first and last name, plus the address where you'd like to establish service and then we can go from there.


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.




I am an Official Comcast Employee.
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