had the same issue in new development in bolingbrook, il.
your local customer service person has to escalate at least two levels up and get approval for service at your new address before anything can be scheduled.
took me three to four days to get approved.
Hello all, if you live in a new development or have never had Comcast at your home we would need to schedule a tech to come out and survey the area to see what's needed to bring services to your home. I'd be happy to help you with scheduling a tech to come out, for further assistance please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".