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New equipment

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New equipment

About a month ago I ordered new service. I was told the modem and necessary equipment would arrive at our condo (<Edited>) between 6-15-20 NS 6-17-2020.  TODATE IS HAS NOT ARRIVED !  WE WILL BE THERE ON 7-31-2020 AND WILL NEED IT BY THEN.  Please respond as to how this problem can best be solved.  My account number is

<Edited>.