As I sit watching my darkened TV screen after installing the new X1 box (after returning the outdated S1 model) and finding I have to wait 4 days for TV service, I seek advice on WHO to contact to discuss - 1) a notable lack of timely technical support, 2) selling a less than acceptable technical product, 3) account churning, and 4) the business practice of prohibiting web access to alternative program plans. I am a Senior Citizen on a limited budget and cannot afford this less than desirable product.
Thanks in advance for any/all help. jbgtrap
I've asked a Comcast employee to help you. You should expect a reply in this thread.
jbgtrap, sorry to hear about your experience. I'd like to help improve this. Please send me a private message with your full name, account address, and phone number so I can pull up your account and assist.