Community Forum

New construction - type of pole?

roddyrod72
Frequent Visitor

New construction - type of pole?

We are about to move into a new construction house in a couple of weeks and I have contacted Comcast regarding a site survey. Comcast serves the area and all the houses around me, but I started reading horror stories of people in similar situations not being able to get new service. We have a pole right right in front of my house by the road. It seems this pole only has AT&T and Comcast, however and no power. We had to trench for underground power from a neighbors utility pole up the road. Could Comcast provide me service off of this pole and trench the cable underground?

I wasn’t able find a way to embed a picture to this posting, so here is a link to the picture I took of the utility pole. Thanks.

https://drive.google.com/file/d/1tksxKwSDlj39qET950KmXjjTXnaiez2h/view?usp=drivesdk
roddyrod72
Frequent Visitor

Re: New construction - type of pole?

I wasn’t able find a way to embed a picture to this posting, so here is a link to the picture I took of the utility pole. Thanks.

https://drive.google.com/file/d/1tksxKwSDlj39qET950KmXjjTXnaiez2h/view?usp=drivesdk
CCAndrew
Diamond Problem Solver

Re: New construction - type of pole?

If that’s Comcast, they’ll have to install a tap. But aerial to underground happens all the time

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
roddyrod72
Frequent Visitor

Re: New construction - type of pole?

Great. Thanks. I hope the process is simple. Thanks for your help.
roddyrod72
Frequent Visitor

Re: New construction - type of pole?

So, Comcast had to send a construction crew out to estimate the cost of extending the hard line to my house since I was more than 250 ft from the nearest pole. It turns out the estimate was over $5000. Is there anyone I can contact to discuss the details of this estimate and to find out if there's a way I can do some of the work myself such as trenching, running conduit, etc to save some cost? I call/chat with Comcast and they really can't give me any details other than the notes made by the construction crew concerning the ticket. I have a ticket number if someone on here is able to look up that info. Thanks.