Community Forum

New construction service

New Poster

New construction service

Yes I just closed on my new house last week and just resigned a new 2 year contract with xfinity because I was told service would be available in the new section on April 23. Well that didn't happen. So then I called and got told it wouldn't be until May 1. That didn't. Now just found out that it won't be until June 21. This is really uncalled for. I feel like I got lied to so I could resign and get locked in. If I knew that it was going to take this long I wouldn't of resigned my contract. So is there a way to put a rush on this or contact the construction department to see what is the deal. 

Official Employee

Re: New construction service

Hi @tonka1500


I can't make any promises that this can be escalated but I'm more than happy to check for a status update for you. Can you please verify your first and last name, and the full street address where you are requesting to have services installed? 


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!