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New construction home address is not recognized

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New construction home address is not recognized

I want to get cable/internet service at a new contruction home address but the Xfinity system does not recognize it. I've spoken with the Movers Department and they confirmed that they offer service at that address but they didn't have access to the online promotional packages. They recommend I speak with the Sales Department.


Anyone know who to call to add an address to the Xfinity database? 

Official Employee

Re: New construction home address is not recognized

Hi MoTo81,


I can help look further into this. Could you please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, and street address including city state and zip code where you are requesting to have services installed and we can go from there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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