Community Forum

New construction connection

New Poster

New construction connection

I have been on the phone with Coamcast at least 5 times since Dec 23rd and still don't know when my house is going to get connected. Every time I'm told my house is connected, you send someone to the house to activate the service, and the person you send tells me that Comast has not "dropped" a line to our house. I has someone come on the 23rd and again yesterday on the 28th. Can someone help, this is terrible customer service.

Official Employee

Re: New construction connection

Hello john0702. I can assist with getting your prewire escalated so you can get connected to our services. Please send me a private message and include your full name, service address, and phone number so I can assist you.