I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.
Hi, Gcordero. I can definitely understand where you're coming from on that. I'd be happy to discuss what else can be done for the inconvenience you experienced. If you can please send us a Private Message with the requested information, we'll be happy to continue assisting you from there. Thanks!