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New and improved?

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New and improved?

Due to recent floods I had to have my windows replaced and as a result I had to cut the hard wired sensors in the old windows.  Contacted Xfinity to have wireless sensors installed and they stated that the sensors would be covered.  Make a long story short the tech shows up over two hours past the window time and proceeds to tell me that sensors would cost $50.00 per window but that they had a special to buy 2 for 1.  Say what?  So I tell him I need to discuss with my wife and he proceeds to call his dispatcher and they cancel my appointment so after being two hours late I have nothing to show and still no functioning alarm system.   Great way to treat a long time customer.  Epic fail Xfinity