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New address is not serviceable but neighbor has access

Regular Visitor

New address is not serviceable but neighbor has access

Recently i was forced to terminate my account and paid for termination fees although I never wanted to, just wanted to transfer service but now I no longer have active services.

Xfinity support staff says that there is a ticket number but has failed the 5 times ive visited and chatted with them to provide details or any updates other than, “sorry we dont have any updates, check back in a few weeks..”

I want to get service but keep being told that my home isn’t servicable although my neighbor next door has service? How is this even a legitimate explanation when there’s an Xfinity box where the house meters are? I can see where the techs have pulled the line from. Can someone actually come out and service my address?
Official Employee

Re: New address is not serviceable but neighbor has access

Hi, kkix! Thank you for posting in our community. I see you were able to get assistance with your serviceability issue from my peer on Facebook. Since this is being taken care of, I will lose this thread to avoid duplicate posts on multiple platforms. Please let me know if you have any questions. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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