Since my prior post won't allow any replies (reply button but you can't click on it), I wanted to provide an update for anyone that is in the same situation.
In the year long battle with Comcast, it is no surprise that after being quoted multiple times for service, Comcast finally discovers that they made an error. Instead of the outrageous $20k estimate for service, Comcast finally admits that it is no where near that expensive. If you follow the communication in my prior thread, it is hilarious how many people emphasized the cost only for it to be wrong. I particually love the "kudos" people are giving on posting wrong information.
Now that we have a reasonable estimate, we have "started" the process with Comcast to get service. We are starting a log of how many technicians Comcast sends out in error and how many different people we end up having to talk to before we actually get service. It has now been 2 phone calls, 4 twitter direct messages and 2 technicians that come out only to realize they have to put in a different ticket for another team.
Perhaps I will finally get service sometime in 2018!
Hi Sunsetkitten278 -- I reviewed your account and what is needed is a service drop run before we can install. We attempted to do this in July however you cancelled that order. Once this drop run is completed we'll return to finish the install.
Nothing was scheduled back in July for me to even cancel. I was misquoted $20k for this work multiple times which is why I didn't schedule it to be implemented previously. It has only taken a year and a half to get accruate information. Now I will be stuck waiting for Comcast to actually do the work that could have been done a year and half ago if I hadn't been given incorrect information.
Hello, I am showing you are working with our team through Twitter. It looks like they were able to get an appointment set for you. Please follow up with us through Twitter if you have any other questions. - Matt
Hello Sunsetkitten278, I can assist you with getting your drop buried. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?
Hi Sunsetkitten278 -- We spoke with construction about your service extension. Construction says these permits have been applied for and we are now in the waiting period to receive them. Once we have them we'll be able to continue with our service extension.