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New Plan/Billing Issues

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New Plan/Billing Issues

I changed my plan from internet and tv to just tv. I was told I was going to be charged $108 plus tax. It's $139. The plan has me at additional speed I didn't request, so I see this Blast! line tacked on for $20.00. I was never told about that.

I'm still being billed for regional sports fee, broadcast fee, tv franchise fee, tv fcc regulator fee and tv state sales tax. If I'm supposed to pay them the ONE LAST time, these fees need to be prorated. The rates reflected aren't. 

 

 

Official Employee

Re: New Plan/Billing Issues

 

Hello smhardman4, thank you for creating a post on our forum. I am happy to address all of your billing concerns for you, to get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


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Official Employee

Re: New Plan/Billing Issues

 

Hello smhardman4, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!