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New Modem

Contributor

New Modem

I recently received an email telling me I'm eligible for a modem update. I clicked the button to accept, however it took me to link to set up a time for a worker to install it. Why can't I self-install as I've been doing with every other update? Everything is working correctly, so I don't understand why a person needs to come.
Official Employee

Re: New Modem

Hello lmelville. Thanks for posting in our community. I can assist with reviewing your account to determine if we can send you the new modem via Self Install Kit. Please reach out to me via private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


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