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New House Construction

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New House Construction

Hello, I called Comcast in April to discuss my new home under construction because I wanted confirmation that Comcast could service my home down a 400' driveway. I was told it would be no problem without much consideration. After being asked repeatedly when I wanted to setup my service (although framing wasn't done), I gave up. A couple days later I received a follow up call and explained my frustrations that I was only asking about feasability and not ready to setup a move date. The nice lady let me know that she was putting in a request for a construction crew to do a site survey, and I'd hear back from her within 72 hours. That was April.

I now have a moving date and really need a commitment of service. How do I get a construction crew to confirm they can provide service? Or do I just need to go with AT&T?
Expert

Re: New House Construction

@Dutton49

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: New House Construction

Hi Dutton49. I can assist with getting a serviceability survey request submitted for you. I did receive your private message and I have responded. Let's take it from there. Thank you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!