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New Customer/account no longer active

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Regular Visitor

New Customer/account no longer active

I’ve recently setup the Xfinity xFi and it was working fine for about two weeks, until this morning. I wasn’t connected to the internet and when I logged in to check on my account it has no record of having internet and say account no longer active. What could be causing this issue?

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Official Employee

Re: New Customer/account no longer active

Greetings, @yiling_ding! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear your internet services have stopped working. That's certainly frustrating and I would like to see what's going on. Since you already sent a PM, I will continue to work with you through there.


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