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New Customer/account no longer active

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New Poster

New Customer/account no longer active

I’ve recently setup the Xfinity xFi and it was working fine for about a week, until this morning. I wasn’t connected to the internet and when I logged in to check on my account it has no record of having internet and say account no longer active. What could be causing this issue?
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Official Employee

Re: New Customer/account no longer active

Greetings, @Msande78! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you were running in issues with the account and your services. I would like to have a look into this. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: New Customer/account no longer active

Hello, @Msande78. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!