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I am having the same issue with Comcast. I have been a loyal customer for about 8 years and have always paid my bill on time. Every time I renew my contract, the price seems to go up after intially signing the new contract, then again after the first year of the 2 year contract. My boxes are outdated and when comparing the prices I am expected to pay, compared to the new customer pricing, it is embarrassing. Can someone please help?