Tech came yesterday to run a line from the pole to the house. He sat in the empty lot next to the house and did nothing, didn't even come to the door. Work Order 1727573. I can't get into chat to check on this, scheduled a call and have been waiting for over 30 min. Does anything work? I can't get the address on my account corrected until this is done. This should never had happened. The correct address should be on a new customers account whether or not they have been a customer before. I have no idea how to schedule the in house install because I can't do anything when I sign in. This is pretty unacceptable.