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New Construction home, no service

Frequent Visitor

New Construction home, no service

Hello - I need to be connected with someone who can connect a line from the pole to my home.  A tech visited 12 days ago and said that a supervisor would send out someone to do this but I've heard nothing.  Its been over a month since my initial call.  Please advise


Re: New Construction home, no service

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am a volunteer Expert/Moderator, not an employee.

Official Employee

Re: New Construction home, no service

Hi, mpali - Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. I will submit a serviceability request for you. Click on my name ComcastElla, then click Private Message Me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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