Thank you for visiting the forums. I'm not really sure why you're having such a problem there - it shouldn't be that complicated.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Zach_City, thanks for posting. Let's get to the bottom of your serviceability. Please send me a private message with your full name, address and phone number tied to your residential services for help. Just click my name and then click private message me.