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New Construction Exterior Cable Bury

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New Construction Exterior Cable Bury

We have been Xfinity / Comcast customers since 1989.  Yes, that is correct - 30 year loyal customers.  We had service transferred to our new home on 1/11/19. We were told that the exterior cable would be buried within 10 days.  It has now been 2 months and the cable is still laying in our front yard.  Every time we call they always apologize and say they understand our frustration, and then schedule us for another appointment 10 days later.  No one seems to be able to tell us why it is taking so long, and why the utility lines haven't been marked over this 2 month waiting period.  If we did our jobs in this same manner we would be terminited.  If we kept saying that we would pay our bill in 10 days and then kept extending it our service would be terminite.  However, the poor customer service continues.  Do you have an email or phone # to contact Tom Karinshak since he is over customer service?