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New Construction Comcast Service Installation Issues

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Regular Visitor

New Construction Comcast Service Installation Issues

It’s been two weeks since I called Comcast to request service at my condo. My condo is 1 out of 8 units in new construction building. The address was not in their system. I was provided a ticket number and told to provide my condo deed, title, utility welcome letter throughout the following week. During the past two weeks, I’ve been consistently calling twice a day to check on status. I have had representatives forget to upload documents, reject documents that they requested, and asked the same questions every time that I call. I have been promised that tickets would get escalated and that the issues would be resolved. Just recently they came to the conclusion that the developer would need to get involved. I provided them with my developer contact information in order to provide access to building to install security box for all 8 units. This was two days ago and the developer has not been contacted, nor have I been provide a direct phone number for the developer to contact to coordinate installation. I have kids e-learning at home and this situation has been a complete nightmare. Can anyone out there help?!
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Diamond Problem Solver

Re: New Construction Comcast Service Installation Issues

Escalated to an Official Employee to help get you setup. Expect a response here shortly

I am a Retired Official Comcast Employee
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Official Employee

Re: New Construction Comcast Service Installation Issues

Hi, Cvenega2. Sorry to hear you have had trouble getting support with this. We want to help! Please send me a PM with your first and last name, we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: New Construction Comcast Service Installation Issues

Thank you! I just sent you a private message.
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Official Employee

Re: New Construction Comcast Service Installation Issues

Great! I will get back to you via PM shortly. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: New Construction Comcast Service Installation Issues

This situation was terribly frustrating as it was 3 weeks ago and after 5 more days of waiting after being offered help on this forum, nothing has gotten resolved. Dealing with Comcast has unfortunately been a truly disappointing experience.