When I went to the Peacock app on my Xfinity cable box, I received a message that said I needed to upgrade my cable box (apparently, I have an older one). I submitted the request; I received a message indicating I would be told when it shipped. That was almost a month ago and I have not received the new box. When I go to the Peacock app, it says my order is in progress. I had a live chat with an agent who attempted to troubleshoot this today; after 40 minutes, their conclusion was I needed to contact Peacock HELP (which didn't make a lot of sense because it's the cable box I need, not the service). Sure enough, Peacock HELP directed me back to Xfinity. This is very frustrating. Could I have some check into this please? Trying to get a live agent via chat or on the phone has been next to impossible. Thank you!