Community Forum

New Cable Box Needed/Peacock

Highlighted
New Poster

New Cable Box Needed/Peacock

When I went to the Peacock app on my Xfinity cable box, I received a message that said I needed to upgrade my cable box (apparently, I have an older one).  I submitted the request; I received a message indicating I would be told when it shipped.  That was almost a month ago and I have not received the new box.  When I go to the Peacock app, it says my order is in progress.  I had a live chat with an agent who attempted to troubleshoot this today; after 40 minutes, their conclusion was I needed to contact Peacock HELP (which didn't make a lot of sense because it's the cable box I need, not the service).  Sure enough, Peacock HELP directed me back to Xfinity.  This is very frustrating.  Could I have some check into this please? Trying to get a live agent via chat or on the phone has been next to impossible.  Thank you!