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Never received free xFi pods and no one will call back

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Never received free xFi pods and no one will call back

Never received free xFi Pods that I was promised.  I have tried to get these no one seems to help or believe me.  I was told if I upgraded my gateway and had a 2 week assessment I would get 3 xPods to help with coverage in certain parts of our home.  Internet performance is inconsistent especially in our upstairs area.