Community Forum

Never in my life have I had to wait this long to return equipment

Frequent Visitor

Never in my life have I had to wait this long to return equipment

What is going on? Had a representative lower my plan and I’m turning the boxes in. Been at the counter about 20 minutes. Ugh.
Frequent Visitor

Re: Never in my life have I had to wait this long to return equipment

Now this lady is saying they can’t stop the discount that was given to me. ?????
Frequent Visitor

Re: Never in my life have I had to wait this long to return equipment

Not a good representation of customer service. The lady did not really engage with me. Hardly gave me any eye contact. Then she just ignored my questions. I was nice and didn’t have an attitude. I just wanted to return the cable boxes as instructed by the phone representative.

Location: 918 N Arthur Ashe Blvd, Richmond, VA 23230