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I also never got an email and customer service says they can't help me, I'm not eligible for the Xfi pods because of my assessment. I asked for a copy or evidence of any assessment and they had nothing. They said I should have received an email, but they can't send me a copy of the email, they don't have access. I asked what to do about my dead spots, they said I could buy a 3 pack for $119. I said that should have been part of my Avantage package, which they agreed it was, but repeated I was not eligible, but I could buy them. Sounds like a real scam to me.