Solved! Go to Solution.
Hi Comcast Andrew! I am having the same exact issue! I went to the website that you said, https://secure.comcast.net/profile, however Netflix does not show up as one of the Apps.?
Can you further assist? Thank you.
Hey All, I found this:
"One common problem to be aware of is inadvertently signing up for an additional Netflix subscription on Xfinity X1 while already having an existing Netflix subscription that is using a different method of payment. If this happens and you would like to cancel your Comcast-billed Netflix account, please contact us. To cancel or request credits for any other Netflix accounts, please contact Netflix support at Netflix.com/help."
I couldn't find anything about being able to merge an existing Netflix account to the new one being billed in your package.
The process is "supposedly" automated as far as porting the billing information over. If you have Netflix included with your Comcast package you should just be able to sign into the Netflix X1 app on the box with your existing Netflix account credentials and it will convert the billing over.
You're right Ronny_Cordova--
Just found out that your existing account can be linked. There is a linking wizard that will open when you use an email that is associated with your existing Netflix account.
Use your XFinity account information (Login email and password) to open netflix on a ROKU or other streaming device. be sure to cancel any subscription you have already had before. Otherwise you will continue to be billed for that one.
cgraubard, I found this:
Customers that have provided us with an email that matches a Netflix account:
If this work flow doesn't come up for you when you enter the email address, I would recommend trying a different email.