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Netflix APP -- sound keeps cutting out

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Netflix APP -- sound keeps cutting out

I have a separate question about the inability for my TCL to recognize wireless. (It worked fine with AT&T).

Because of this, I'm using the app to access Netflix. HOWEVER, the sound keeps cutting in/out. (the sound is fine when I watch live TV).

It looks like this is a known problem as there have been others who have reported this. Either get my TCL to recognize the wireless (so I dont' have to use the app), or get the freaking sound issue fixed!

Official Employee

Re: Netflix APP -- sound keeps cutting out

Hello hullcove. I have responded to this post issue and your other post located: https://forums.xfinity.com/t5/Your-Home-Network/TCL-now-won-t-connect-to-internet/m-p/3169552#M29393...

 

I have also received your private messages and responded. 

 

Per our Xfinity Forum Guidelines , please refrain from sending any user unsolicited private messages.


I am an Official Comcast Employee.
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