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Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

New Poster

Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

This is a in a single family neighborhood, every 2 homes share a comcast green box feeder with two connections cabled into each home. My Neighbor whom is not a comcast customer parks his truck inches away from the green box daily and to my discovery this morning after having no internet for 24hrs the box was all damaged with tire marks all over it and the main feeders both were broken at the aluminum assembly. No Internet, Damagaed outsider main connectors and Neighbor is wreckless and should be held liable. I need urgent support on getting my service restored as I am a paying customer...

 

 My Home Address is 

 

<Edited for violating froum guidelines: "Personal Information">

 

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New Poster

Re: Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

adding more pics

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New Poster

Re: Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

last pic

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Expert

Re: Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

Hi @Newbee2001

Any of your neighbors that have Comcast are also going to be out since that's feeder cable that's knocked out. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

The forums aren't real-time support though. You might want to call to get the quickest response time.

1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

or 

Twitter: @comcastcares

FB: https://www.facebook.com/Xfinity/


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

 

Newbee2001, thanks for reaching out. Let's get a tech out there to take a look at the damage and restore internet to your home. Please send me your full name via private message so I can help. 

 

KenF

New Poster

Re: Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

I just PM'ed you my information. Please keep me updated on this. 

Official Employee

Re: Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

I just PM'ed you my information. Please keep me updated on this. 

Got it, thanks. Will reply in like 4 seconds. 

New Poster

Re: Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

I stepped outside and the Xfinity constuction crew was already adding a new junction box and fixing the feeder lines. I have a newly found respect for fast execellent service. Long time customer right here cant be happier at the speed of service. 

Official Employee

Re: Neighbor Ran Over the Xfinity Feeder Box Outside and Broke it in Half!

 

Newbee2001, glad to hear it! Let us know if you need anything else.