Calling 1-800-comcast may be faster.
Thank you for visiting the forums!
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.
Perfect, if you need any further help going forward please reach out to us, we are always here to assist. Thank you.