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Need to file a damage claim

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Regular Visitor

Need to file a damage claim

Hi there,

 

Today a Comcast Xfinity technician cut a coax cable for my apartment. While he was working with it, the tip of the coax cable scratched my brand new LG UHD 65" tv screen. There is now a scratch and a white dead spot on the television. I'm really upset. He told me to file a damage claim, how can I go about this?

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Expert

Re: Need to file a damage claim

@grahamwedson 

 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

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Official Employee

Re: Need to file a damage claim

Greetings, @grahamwedson! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. We apologize to hear about the issues you are having with your TV. Cetainly not the expereince we want for you. We would like to have a futher look into this for you. Can you please send us a PM with your first/last name, phone number, and best email contact so we may further assist you?

 

To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!