Community Forum

Need to downgrade online

New Poster

Need to downgrade online

I would like to know what options are there.  Why is this info not online?  What are you trying to hide, Comcast?


Why is it so hard just to shop around?


Tried calling that stupid 800 number, but nobody answers!!

Official Employee

Re: Need to downgrade online

Hello dtle. We apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the downgrade offers available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you.