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Need help with an exposed cable

New Poster

Need help with an exposed cable

I have exposed cable on a large area of my lawn and need help to get it re-buried. Any advice on how to get a technician to come? Also, The cable box cover has a big crack in it. Can they replace that?
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Expert

Re: Need help with an exposed cable

Hi @JenT516

Thank you for visiting the forums! 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Need help with an exposed cable

Hello, JenT516, welcome to the forums! I can help with the exposed line. Please send me a PM with your first and last name to get started. Thanks! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Need help with an exposed cable

Thank you so much!