Community Forum

Need help with a collections for equipment

Highlighted
New Poster

Need help with a collections for equipment

Good morning Xfinity team,

 

Need assistant with removing collections for equipment ($399 charged).  Back in 2017, I moved and cancel services, I returned the equipment to an Xfinity sales a manager (at <Edited> location) and he assured me that he would take care of it.  In the process of buying a home, and notice that I have a collections form Comcast.  The old physical address was <Edited>.  I am planning to get services again at the new home, but urgently need this corrected.  Thank you in advance.

 

Highlighted
New Poster

Need help with a collections for equipment

Good Morning Xfinity Team,

 

Back in the summer of 2017, I moved and cancel my services at <Edited> under Christopher. I returned my equipment to a sales manager (Herve) at <Edited> location and he assured me that he will take care of it.  I am in the process of processing a mortgage for house purchase and was told that I have a collection from Comcast on my credit report.  This is affecting my mortgage loan processing.  Its a collection of $398 please assist.

 

Thank you in advance