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Need help removing old modem

New Poster

Need help removing old modem

How do I remove an old device from my list of devices? This was supposed to be done during a previous call to customer service but it never happened.
Official Employee

Re: Need help removing old modem

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.