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Need help contacting executive customer relations on an existing case

Regular Visitor

Need help contacting executive customer relations on an existing case

Hello Team,

 

I've messaged Sam G. back to help resolve a matter we agreed to on June 16th.  I've left her two voicemails and an email over the past few weeks.  My final bill is due on August 10th and it needs to be audited/adjusted first.  Is there someone that can please help me back in contact with someone in this group if Sam is no longer available?  She said she'd be able to go in an audit my bill the following day but I'm not getting a response from her.  I can send my case number and account number over via a direct message.  Please let me know how to proceed.

 

Thank you kindly!