Community Forum

Need help closing my account

Regular Visitor

Need help closing my account

Have left the US (so am unable to call into Comcast’s toll free number). My friend is unable to return my Xfinity equipment for me until the account is closed. 


Re: Need help closing my account

Your friend can return the equipment for you. Have them return the equipment and tell the person at the counter to cancel the account. They can probably just hand them your bill. It's not like the counter person is going to demand ID or anything. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!