Community Forum

Need help changing plan

Regular Visitor

Need help changing plan

I have had the triple play for the last two years. My promotional plan is expired and because we no longer use the home phone I ported my number out to retain it. I am looking to remain a Xfinity customer but I need help getting into a double play package. My first bill after my promotion ended is 30% higher and phone service has been removed.

Regular Visitor

Re: Need help changing plan

After waiting over a week no one can point me in the right direction to make a change to my plan? I see why it is easier to change providers than try and remain a loyal customer.

Official Employee

Re: Need help changing plan

Hi Kevin745, I can assist going over current promotions with you, could you please send me a private message with your account information (name on account, address and account number).

 

Thank you