Apologies for the difficulty in reaching one of our live agents via phone and chat. Sorry to hear about your health issues as well and I hope that you are doing better.
We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
I've credited your account for any late fees incurred over the past 18 months as a courtesy plus added an additional credit on your account. Hang in there.
Thanks ComcastTeds for posting the helpful information.
Hi Nikwagg. We certainly hope you get to feeling better and heeling soon! We want you to know that we are here for you during the Covid-19 pandemic, and are doing everything we can to make sure our customers stay connected during this time.
If you were not able to follow the steps ComcastTeds provided, and still need further help with your Comcast Account, I can take a look. If needed, feel free to send me a private message and include your full name so I can assist you.