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Need assistance changing plans

New Poster

Need assistance changing plans

I went into the store a month or two ago to get a bundle plan and wanted a double play bundle.

 

When I left I was sent a description of the plan and it was a triple play bundle.

 

I called back and opted out of the contracted price until I could determine which bundle I wanted to sign up for. 

 

I have now spent a number of contact cycles trying to get rid of the voice they crammed me with and between calling and chat am getting nowhere. 

 

I just want to change my plan to the plan below that is currently being offered in my market. 

 

When I attempt to "Manage Plan" I get that lovely "We're sorry, it looks like you will need help completing your order" 

 

I don't need help, I need Comcast to stop blocking me. 

 

This is ridiculous. 

 

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Expert

Re: Need assistance changing plans

Did you read Pricing & Other Info and View Details?  Make sure that isn't for new customers only.  Smiley Wink



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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