Community Forum

Need assistance changing plans

New Poster

Need assistance changing plans

I went into the store a month or two ago to get a bundle plan and wanted a double play bundle.

 

When I left I was sent a description of the plan and it was a triple play bundle.

 

I called back and opted out of the contracted price until I could determine which bundle I wanted to sign up for. 

 

I have now spent a number of contact cycles trying to get rid of the voice they crammed me with and between calling and chat am getting nowhere. 

 

I just want to change my plan to the plan below that is currently being offered in my market. 

 

When I attempt to "Manage Plan" I get that lovely "We're sorry, it looks like you will need help completing your order" 

 

I don't need help, I need Comcast to stop blocking me. 

 

This is ridiculous. 

 

bundle.PNG

Expert

Re: Need assistance changing plans

Did you read Pricing & Other Info and View Details?  Make sure that isn't for new customers only.  Smiley Wink



I am not a Comcast employee.
I am a customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!