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Need Help from Retention Team

Frequent Visitor

Need Help from Retention Team

Been a LONG LONG time customer (even tried ATT and came back) but my current bill is over $300.00 and I would hate to just cancel everything and just stick to NETFLIX, HULU, etc..... Can someone pls let me know if anything can be done to assist? I have Internet, TV and Home Security for yrs! Been happy but not so if paying... 

 

Appreciate the help and attention!

Lou

Official Employee

Re: Need Help from Retention Team

Hi Lou, thank you for reaching out and I can help go over current promotions with you and see what we can do to lower your monthly bill.  Please send me a private message with your full name to begin.

 

Thank you 


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Frequent Visitor

Re: Need Help from Retention Team

 Thanks Phil but how do I do that?

Can you just send me your email contact and I can possibly reply there?

Official Employee

Re: Need Help from Retention Team

Hi Immurillo, I am unable to reply to your private message.  Can you please check the setting on your forum and make sure you have "private messaging" enabled?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Need Help from Retention Team

done

Highlighted
Official Employee

Re: Need Help from Retention Team

Hi Immurillo, thank you for your reply and I have sent you a private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Need Help from Retention Team

Ive enabled it, can u check the msg I sent you last weekend or so on the pricing to.the less expensive option than the one you quoted me?
Thx
***

 

[Edited for private information] 

Official Employee

Re: Need Help from Retention Team

Hi Immurillo, thank you and I have responded to that private message.

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Need Help from Retention Team

Hi  Immurillo, thank you for working with me through private message and glad I could help find a promotion for you. Please reach back out if you need assistance in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!