Why is it so hard to make a name change on a bill? My husbands name was on the bill, we get cable from our HOA, I lived here as well as him. He passed away and they told me I had to have a new account number which caused them to completely blow away my old account and create a new one !! I lost email contacts and well as my email address . This was a big headache to me !! It too me over two weeks, many trips to my local office, and paying an independent to come in and set it up for me. I am not happy with Xfinity .