I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi there, erinmaloney86. Good afternoon and thank you for posting. That is rather alarming that your service has been out for over a week. I would like to address this for you and let you know what we can do. We can typically schedule you an appointment for a technician to come out, when your service is completely out. Of course there are some restrictions. To get started, please send me a private message with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I will assist you from there. Thank you!
Now it has been over a month with absolutely no resolution and no calls about when it will be resolved! Oddly enough you keep sending bills!
Did you send a Private Message to @ComcastMorgan as requested on 4/30?