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NO CHAT OPTION ?

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New Poster

NO CHAT OPTION ?

I can't find a CHAT option for contacting customer service !  I've got severe hearing loss and phones are useless for me.  Did I miss a CHAT option ?  Is there a CHAT option ?

Gold Problem Solver

Re: NO CHAT OPTION ?

From the Contact link ( https://www.xfinity.com/support/contact-us ) at the bottom of most Comcast pages, https://support.xfinity.com/chat.

New Poster

Re: NO CHAT OPTION ?

Thanks for link, Bruce.  Used it to get my issues answered !!  Then backtracked to see what I missed.  I missed 'support' and got hung up in 'contacts'.  Now I'm able to flounder around and get where I'm going.  Have a Merry Xmas & great new year.

 

Official Employee

Re: NO CHAT OPTION ?

Hello @nearlydeaf, thanks for reaching out and I'm glad the link @BruceW provided, led you to get your issues resolved. Please also reach out on here for any future assistance needed, we would love to help. Thanks, Merry Christmas and Happy New Year to you as well. 


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