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NEED URGENTLY TO CONTACT SOMEONE IN XFINITY

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NEED URGENTLY TO CONTACT SOMEONE IN XFINITY

Since yesterday I have no internet connection. After 2 hours talking with someone in Philippines! The person told me that they schedule a technician to come tomorrow to fix my problem!
However now I check in my account and I see THERE IS NO TECHNICIAN SCHEDULE for my account!!!!!!!!!!!!!!

I pay too much to have this poor service!
Need urgently a phone number in US from a responsible person.
Thank you!