I need help I am in the hospital. My bill is $2000. I gave someone I thought I could trust $750 to pay my bill a few weeks ago and they instead logged into my account used a payment method on file and caused 2 payments to get returned. They emptied my bank checking and savings account and caused it to go negative a few thousands dollars. I am working with my bank to get it fixed but was told it will take a few weeks. They not only stole my money but messed up all my bills and have been working with everyone to get everything fixed or payment arrangements while I am in the hospital. And unfortunately I need the internet and security working at my house for my kids and sister who is caring for them. On top of everything was told by my doctor I have to get another surgery next week. I am in desparate need of a payment arrangement and my service to be restored. It is difficult to communicate via phone the best is through chat and email. When I spoke on chat earlier was told by supervisor sorry but no department can help you and he needed a payment of $1566 to restore. Please someone help!!!
Hello @Saldana7, thanks for reaching out to our Forums! Not only am I sorry to hear that you're in the hospital and have to have surgery, but I am very sorry to hear about the troubles you have experienced financially as well. I would love to take a look and see what options we have available as far as making a payment arrangement. Please send a private message including your first and last name as it appears on the account.
To send a Private Message, please click “Comcast_Support” and click “send a message.