Community Forum

My old address is still showing up on my account. I need to delete the old address.

Regular Visitor

My old address is still showing up on my account. I need to delete the old address.

I need help deleting or unlinking my old address from my account.  I've tried to do it in store, on a web chat and over the phone and no one can do it.  It is frustrating that my 2 year old address is still there.

Expert

Re: My old address is still showing up on my account. I need to delete the old address.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: My old address is still showing up on my account. I need to delete the old address.

Hello OREGONKJ, I can look at this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.